Cornell Technical Services is guided based upon four key Guiding Principles. They are listed below:
Be Professional - CTS is a technical and professional services organization that strives to serve our customers with specialized expertise based on experience and preparation. Our objective is to provide superior service by doing things right the first time and offer well reasoned, thoroughly researched advice and judgment to help our customers meet their business objectives. Our employees are charged with the responsibility to stay up to date in their areas of expertise and to adhere strongly to a set of values about how they do their work. We seek and accept responsibility for the task at hand and endeavor to always do what we say we will do. We have a strong sense of pride and ownership in the services we provide and work with our customers as trusted partners and colleagues.
Demonstrate Initiative - Our customers seek our services because they need help in meeting their business objectives. Consequently, we strive to be solution providers, not just problem identifiers. We will make a conscious effort to be proactive and to constantly look for feasible alternatives to resolve our customers' most complex challenges. Should we fall short in any way, we will make every effort to understand why and learn for our experience. Our goal is to fully understand our customers' needs and initiate whatever steps are necessary to meet them.
Accomplish Our Objectives - CTS' most important objective is to meet our customers' expectations. We will meet those expectations by helping our customers meet their business objectives. We will remain focused on the big picture and put forth whatever effort is required to satisfy our customers by providing services that are consistently on time, within a reasonable cost, and at the highest level of quality.
Maintain a Sense of Commitment
- As an organization and as an employer, CTS is committed to our customers, our partners, and our employees. First and foremost, we are committed to providing superior technical and professional services to our customers. Our identity as a company is directly tied to the quality of services we provide. We are committed to our partners and will endeavor to be a trusted team member. We are committed to our agreements and contractual arrangements and will steadfastly abide by their terms. We are committed to our employees and will support and encourage them to be the best they can be in all facets of their professional and personal lives.